Flipkart Returns Policy – The Easy Guide
Have you spent too much time fretting over the fine print in the Flipkart Returns Policy? This easy guide should sort it out for you
One day, you bought the perfect smartphone for yourself. It was the right size, featured a fast processor, had adequate RAM for a lag-free user experience and the rear panel was your favorite color—orange. It was delivered to you faster than promised in just 24 hours. You opened the box with a twinkle in your eye as you envisioned your friends taking turns exploring your new smartphone with just the right amount of envy. However, as you opened the box and pulled out the brand new phone, you suddenly found the orange color less appealing in real life! What do I do now, you wondered. Will Flipkart take it back and refund your money as you decide on what you’d rather buy next?
The short answer is yes! Read on as we break down the fine print of the Flipkart Returns Policy for your better understanding.
The thought behind it
Flipkart believes that our work isn’t done with the delivery of your products. We’re committed to give the customer immense satisfaction and the return policy is just one of the ways we do so. Here is how the returns work.
Flipkart believes that our work isn’t done with the delivery of your products. We’re committed to give the customer immense satisfaction and the return policy is just one of the ways we do so. Here is how the returns work.
The policy that supports it
The Flipkart Seller’s return policy gives you at least 10 days to return any product bought from Flipkart. Products in the Fashion and Books categories along with products sold by Flipkart Advantage sellers can be returned within 30 days of delivery.
The Flipkart Seller’s return policy gives you at least 10 days to return any product bought from Flipkart. Products in the Fashion and Books categories along with products sold by Flipkart Advantage sellers can be returned within 30 days of delivery.
What to keep in mind
- Ensure that your request for returns is made within the specified time period mentioned on the product page.
- Ensure the product is returned without any damage.
- Note that once the product is used it cannot be returned.
- Certain specific categories such as innerwear, lingerie, socks and clothing freebies cannot be returned.
- In case you receive a defective product, which is covered under the manufacturer’s warranty, it cannot be returned.
- Ensure consumable items are not used or installed in case you want to request for a return.
- Make sure that the serial number of the product you wish to return has the serial number intact and that it hasn’t been tampered with.
- When returning, ensure nothing is missing from the package including price tags, labels, original packaging, freebies and any accessories that were shipped to you.
- Custom jewelry and made-to-order jewelry cannot be returned.
- In general, any fragile item or hygiene-related item cannot be returned.
3 steps to easy returns
Once you’ve decided to return your product/s, here is what you need to do:
1. Sign into your Flipkart account (either online or on the Flipkart mobile app).
2. Select ‘Return Products’ from the ‘My Orders’ section.
3. Well, there is no #3, as the Flipkart team will get in touch with you on email!
2. Select ‘Return Products’ from the ‘My Orders’ section.
3. Well, there is no #3, as the Flipkart team will get in touch with you on email!
Prefer to talk?
You can also speak with someone at Flipkart by calling 1800 208 9898 or (0124) 6150000 and Flipkart will help you over the phone.
You can also speak with someone at Flipkart by calling 1800 208 9898 or (0124) 6150000 and Flipkart will help you over the phone.
Keeping the gift? That’s a no-no!
Keep in mind that if you received a free gift with your purchase, the gift also needs to be returned in order for your refund to be processed.
Keep in mind that if you received a free gift with your purchase, the gift also needs to be returned in order for your refund to be processed.
We’ll come to you
There is no need to worry about taking your product to a pick-up location since Flipkart will arrange a pick-up directly from your delivery address. The returns pick-up is free of cost and hassles.
There is no need to worry about taking your product to a pick-up location since Flipkart will arrange a pick-up directly from your delivery address. The returns pick-up is free of cost and hassles.
No loss for the Flipkart customer
We will also be refunded the entire amount paid by you including the shipping charges, gift-wrapping charges etc.
We will also be refunded the entire amount paid by you including the shipping charges, gift-wrapping charges etc.
Return only what you don’t want
In case you decide to return only a part of the entire order of 2 or more products, that is also possible.
In case you decide to return only a part of the entire order of 2 or more products, that is also possible.
We understand a change of heart
Decide you like the orange back cover on the smartphone after all? Just call Flipkart, at 1800 208 9898 or (0124) 6150000, let them know, and Flipkart will cancel the return.
Decide you like the orange back cover on the smartphone after all? Just call Flipkart, at 1800 208 9898 or (0124) 6150000, let them know, and Flipkart will cancel the return.
Check the return info
In order to avoid all this grief, we also ask sellers to outline their return policy on product pages. Reading this is the best way to avoid any confusion later on.
In order to avoid all this grief, we also ask sellers to outline their return policy on product pages. Reading this is the best way to avoid any confusion later on.
Even e-books can be returned
In the event of a technical glitch that Flipkart is unable to resolve, you can return e-books as well.
In the event of a technical glitch that Flipkart is unable to resolve, you can return e-books as well.
Flipkart to the rescue
You can also email Flipkart at resolution@flipkart.com if you’ve got any other issues with the seller.
You can also email Flipkart at resolution@flipkart.com if you’ve got any other issues with the seller.
Convinced that the Flipkart Returns Policy is customer-friendly? Awesome. Now, shop happy!
Do you also want to know more about the Flipkart Exchange Policy
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